HOW TO MAKE A SILENT 999 CALL
If you're in danger and need help, call 999 and try to speak to the operator if you can, even by whispering. You may also be asked to cough or tap the keys on your phone to answer questions.
Call 999 from a mobile
If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police.
Pressing 55 only works on mobiles and doesn't allow the police to track your location.
If you don't press 55 your call will be ended.
Call 999 from a landline
If you don't speak or answer questions and the operator can only hear background noise, they'll transfer your call to the police.
If you replace the handset, the landline may remain connected for 45 seconds in case you pick it up again.
Calling 999 from a landline automatically gives the police information about your location.
Accessibility for deaf patients
If you are deaf, have hearing loss or are speech imparied, Relay UK can connect you to a relay assistant to make a phone call. The relay assistant can:
- type what the caller is saying so you can read their responses, if you can’t hear
- reads your written responses to the caller, if you can’t speak.
It is free to use the Relay UK service. You will only pay your normal charges for any calls you make. Check with your phone provider for more details.
As Relay UK is a regulated service, it is possible to use it for arranging GP and hospital appointments over the phone.
We also have online booking for appointments, contact via text, 'contact your gp online' at the bottom of this page and also a secure e-mail.
Befriending service over the phone.
Contact Lisa to make a referral
Online cooking sessions
Contact Iona Tues & Thurs firstname.lastname@example.org
Our gardening club here at Harley Street
every Wednesday 10.15am - 11.30am
Rob 07587 034299 or
Morning walk Hanley Park
Contact Lisa for further details booking required.
Photography group Every Monday morning Burslem Park
Please contact Dan for further info
Free Seated Samba with Mika
Thursday 11.15am - 12noon
Contact Mika for further info 07505109910
Self Help for patients suffering with chronic pain conditions
Get self help
Moodjuice - self help - Chronic Pain leaflet
Self help plan
Online CBT course
- Changes - 01782 411 433 – 07846 187 092 – are a local organisation offering digital workshops on mental health issues.
- Stoke Wellbeing Team offer a physical wellbeing prescription service. You can self-refer by phone or online. 0300 123 0907 option 2. Healthy-minds.org.uk
Citizen's Advice Bureau 03444 111 444 - Advice Line
Mental Health (including Healthy Minds, Access Team and CAMHS Child and Adolescent Mental Health Service) 0300 123 0907
Royal Stoke Hospital Switchboard 01782 715444
Cobridge Community Health Centre-Sexual Health and contraception clinic appointments 0300 790 0165
LGBT Network (lesbian, gay, bisexual, trans network) 01782 266998
LGBT Stoke groups relaunching virtually in March
LGBT Stoke’s two social and support groups, Galaxy Youth and Gaylife Men’s Group, will be relaunching as online groups in March.
Galaxy Youth Group will be re-launching on Saturday 6th March, running from 12pm-2pm.
Galaxy Youth Group is for LGBT+ young people aged 13-18.
Gaylife Men’s Group will be re-launching on Wednesday 10th March, running from 7-9pm.
Gaylife Men’s Group is for anyone who identifies as a gay or bisexual man, aged 18+.
In addition to the opportunity to talk to other local LGBT+ people from Stoke-on-Trent, there will be plenty of fun virtual activities at the groups, like quizzes with prizes.
The groups are run by LGBT Stoke, part of the Sexual Health Prevention Team in Stoke-on-Trent, so anyone who attends the groups will also have the opportunity to ask the team any questions they may have about sexual health and healthy relationships.
If you would like to attend the groups, please email email@example.com, where a team member can send you a link to the register your interest.
National Society for the Prevention of Cruelty towards Children (NSPCC) Telephone Number 0808 800 500
Child line – 0800 1111
Call 111 to access the NHS 111 service for 24 hour medical advice including out of hours dental care
North Staffordshire Mind 0300 123 3393
Staffordshire Mental Health Helpline 0808 800 2234
The Samaritans 08457 90 90 90
Stoke on Trent Adult Social Care 0800 561 0015
BPAS (British Pregnancy Advisory Service) 03457 30 40 30
The Carers UK Adviceline 0808 808 7777 or email firstname.lastname@example.org
FRANK Confidential Drugs Advice 0300 123 6600
Duty Social Worker (if you have concerns about a child) 01782 235100
NHS England 0300 311 2233
Help With Health Costs 0300 330 1343
DMH Douglas Macmillan Hospice (24 hour advice from palliative care nurses) 01782 344300
New Era Domestic Abuse
Local helpline: 0300 303 3778 or, if you’d like to chat online with New Era, you can do this now by live chat. Click here to visit website.
National Domestic Abuse Helpline
Click here to visit the website Service that provides guidance and support for potential victims, as well as those who are worried about friends and loved ones. It also has a form through which you can book a safe time for a call from the team. Call: 0808 2000 247
Women's Aid (click here to visit website) has a range of direct services for survivors, including a live chat service and an online Survivors’ Forum. They have developed additional advice specifically designed for the current coronavirus outbreak.
Men’s Advice Line
The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. Call: 0808 801 0327 Click here to visit website
Galop - LGBT+
Galop (click here) runs the National LGBT+ Domestic Abuse specialist helpline. Email: email@example.com. Call: 0800 999 542
Hestia - abusive relationships
Hestia (click here) provides a free mobile app, Bright Sky, which provides support and information to anyone who may be in an abusive relationship or those concerned about someone they know.
Chayn - abusive situations different languages
Chayn (click here) provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.
Sexual assault referral centres
Sexual assault referral centres continue to provide non-judgmental advice and support services to victims and survivors of sexual assault or abuse. Interviews, forensic examinations and sexual health and counselling services are offered in a comfortable environment where staff will ensure that victims and survivors will be managed safely to comply with coronavirus guidance.
Please call your local sexual assault referral centre to arrange care and support, which may be provided in person or remotely depending on your needs.
click here to search for your local service
Karma Nirvana - 'honour' based abuse
If you are suffering abuse from your family or community because they say that you have compromised their ‘honour’, or if they are trying to force you into marriage, you can get help. Karma Nirvana runs the national honour-based abuse helpline. Email: firstname.lastname@example.org. Call: 0800 5999 247
Imkaan - violence against black and minority women
Imkaan (click here) is a women’s organisation addressing violence against black and minority women and girls.
Stay Safe East - disabled victims and survivors
Stay Safe East provides specialist and holistic advocacy and support services to disabled victims and survivors of abuse.
SignHealth - support for deaf people
Sign Health (click here) provides domestic abuse service support for deaf people in British Sign Language (BSL). WhatsApp or Facetime: 07970 350366 Telephone: 020 3947 2601 Email: email@example.com
Please click on the links below for information leaflets on various topics
CASH Contraception & Sexual Health Self Refer Clinics 2019
Cervical Screening, Helping You Decide
Chain SMS - Information on the new texting service available to patients
Meningitis ACWY Vaccination
Timeline of screening all ages
Information on pre-diabetes
Screening for trans and non binary patients
Type II Diabetes Prevention
Type II Diabetes Prevention Factsheet
Worried about money? Citizens Advice Debt Leaflet
Type 1 Diabetes Management
Type 2 DESMOND Diabetes Management
Type 1 Diabetes FAQs